Terms and Conditions – Dhaw Al Qamer
Last Updated: October 17, 2025
Welcome to Dhaw Al Qamer!
These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or purchasing from our store, you agree to comply with the following terms. Please read them carefully before using our site.
1. About Us
Dhaw Al Qamer is a UAE-based lighting brand offering premium chandeliers, indoor lights, outdoor lights, and related products. Our goal is to bring beauty, quality, and elegance to every space.
Official Website: [www.dhawalqamer.com]
Email: info@dhawalqamer.com
Location: Dubai, United Arab Emirates
2. Use of the Website
By using our website, you confirm that:
You are at least 18 years of age or using the website under the supervision of an adult.
You agree not to use the website for any unlawful purpose or in violation of any UAE or international law.
You will provide accurate, up-to-date, and complete information for orders and registrations.
We reserve the right to refuse service or cancel orders if fraudulent, illegal, or harmful activity is suspected.
3. Product Information
We strive to display accurate product descriptions, images, and pricing. However:
Slight variations in color, texture, or design may occur due to screen settings or lighting.
Prices and availability are subject to change without notice.
Dhaw Al Qamer reserves the right to correct any errors, inaccuracies, or omissions at any time.
4. Orders and Payments
All orders are processed in AED (United Arab Emirates Dirham).
Payment methods accepted include major credit/debit cards and secure gateways provided by Shopify.
Orders are confirmed only after successful payment.
We reserve the right to cancel or refuse any order if fraud or unauthorized activity is suspected.
5. Shipping & Delivery
We deliver across the UAE through trusted courier partners.
Delivery times may vary based on location, product availability, and external conditions.
Customers will receive tracking details once the order is dispatched.
For international orders, additional shipping fees, duties, or customs charges may apply.
6. Returns & Refunds
We aim to ensure complete customer satisfaction.
Returns are accepted within 7 days of receiving the order, provided the item is unused, undamaged, and in its original packaging.
Customized or clearance items are non-returnable.
Refunds (if applicable) will be processed to the original payment method after inspection.
For detailed instructions, please contact: info@dhawalqamer.com
7. Intellectual Property
All website content — including images, designs, logos, text, and graphics — is the property of Dhaw Al Qamer and protected under UAE copyright laws.
You may not reproduce, distribute, or use our content without prior written consent.
8. Limitation of Liability
Dhaw Al Qamer shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
Our liability is limited to the value of the purchased item.
9. Privacy
Your privacy is important to us. Please review our [Privacy Policy] to understand how we collect and use your data.
10. Governing Law
These Terms are governed by and construed under the laws of the United Arab Emirates.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
11. Contact Us
If you have any questions about these Terms, please contact us at:
Dhaw Al Qamer
📧 info@dhawalqamer.com
📍 Dubai, United Arab Emirates